❓ Business Q&A
Q: Are you a trading company or a factory?
A: We are a trading company and also have our own factory which produce stem series toys.
Q: Could I visit the factory?
A: Of Course, We welcome our clients all the time.
Q: If we don't have any shipping forwarder in China, Could you do this for us?
A: We can offer you the best shipping line to ensure you can get goods timely at best price. We have cooperation with many freight forwarders, and have a stable shipping system to provide you various shipping options.
Q: Can we buy your product in small quantity as a sample order?
A: Yes, you can. We accept sample order & small quantities because we have a strong supply chain!
Q: How to send the goods?
A: We usually send the goods by Sea in FLC or LCL, and we also would send the goods by air or express.
Q: How to get the sample?
A: You may inform us the item number of the sample you would like to have, we will feedback with sample invoice.
Q: What about the lead time for mass production?
A: It depends on the order quantity and the season you place the order. The regular lead time is 45 days after we receive the payment.
Q: What is your product warranty?
A: We guarantee the products customers received are qualified. If there are any broken parts, please send us some detailed photos, and then we will send you the replacement parts according to the actual conditions.
💡 Frequently Asked Questions
1. What are the key educational benefits of these STEM toys?
These toys are designed for intelligent development, helping young children improve their motor skills, logical thinking, and early scientific curiosity through hands-on play.
2. Is the plastic material safe for infants and toddlers?
Yes, we use high-quality, durable plastic that meets international safety standards for children in the 4-12 month age range.
3. Can you customize the packaging for wholesale orders?
Yes, we accept OEM and ODM requests. We can customize sets and packaging to meet your specific brand requirements.
4. How quickly can I receive a sample?
We offer a very fast sample turnaround time of just 1 day for standard items in stock.
5. What payment terms do you offer for large orders?
Our standard payment terms are a 30% deposit upon order confirmation and the remaining 70% balance payment before shipping.
6. Do you ship to international markets like the USA and Europe?
Absolutely. Our main markets include the USA, Europe, and Asia, and we have established shipping systems to ensure timely delivery worldwide.
ProActive Toys
