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Frequently Asked Questions
Can I have a sample order for LED light?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
What is the expected lead time?
Samples take about 3-5 days, while mass production typically takes 1-2 weeks after order confirmation, depending on specific requirements and quantities.
Is there an MOQ limit for LED light orders?
We offer low MOQ; even 1pc for sample checking is available.
How are goods shipped and how long does it take to arrive?
We usually ship via DHL, UPS, FedEx, or TNT, with an arrival time of 3-5 days. Airline and sea shipping options are also available.
Is it possible to print my logo on the product?
Yes. Please inform us formally before production and confirm the design based on our sample first.
What is your after-sales service policy?
Our defective rate is maintained below 0.5%. If a problem occurs, please provide high-definition photos or video. Once approved by our after-sales department, we will send replacement parts or new units with your next order.
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